Quality management analyst

• Investigation of complaints, applications, requests and inquiries of the bank’s customers,
• Preparing and sending the responses received from the conciliator of the RA financial system and the Central Bank of Armenia, regarding issues related to Quality Management,
• Management of the registers defined by the internal legal acts of the bank (registers of complaints, requests, requests, letters of the mediator of the financial system),
• Submission of quarterly summary analysis of applications and complaints,
• Performing other functions assigned to him by internal legal acts, decisions and orders of the Bank and other assignments related to his functions.

• Higher (economic or technical education is desirable),
• At least 2 years of experience in the financial and banking sector during the last 5 years (preferably in the field of quality management, investigation of customer complaints),
• Knowledge of MS Office, LSOFT or similar programs,
• Armenian (excellent), Russian (good),
• Knowledge of the laws related to the Central Bank of the Republic of Armenia and banking activities of the Republic of Armenia.

• High competitive salary,
• Annual salary review,
• Opportunity for professional growth,
• Quarterly, annual bonuses,
• Flexible work schedule,
• Possibility of remote work,
• Paid additional non-working days,
• Medical insurance.